Policies

Children:

We love doing children’s services!  All well-behaved children are welcome when they have service appointments.  Arrangements should be made outside of the salon for children without service appointments. Because of the hot and sharp objects throughout the salon, we appreciate your constant vigilance and understanding.  Running, spinning, and climbing are not allowed because of their effect on other guest’s salon experience. 

Product returns:

We believe in the products that we recommend.  Unused products can be returned for a full refund within 14 days.  Gently used products purchased at Cake can be exchanged toward other products of your choice.  No refunds on used products.  Brush and makeup purchases are final.

Hot tools:

Our tools (flat irons, blow-dryers etc) can be returned for a full refund within 14 days of purchase in original packaging.  All manufacturer warranties must be handled directly.

Late policy:

Out of respect for your stylist, and their other salon guests, we ask you to make every attempt to be early, or at least on time.  If you are more than 15 minutes late, we will ask you to reschedule.  Once is a mistake, twice is a coincidence, but multiple appointments needing to be rescheduled will be considered a no-show.

No Shows:

Once is a mistake.  Twice is a habit.  Out of respect for your stylist’s time, repeated no-show guests will be asked to pay for previous reservation before being able to reserve future appointments.

Not happy with your hair?

You are our top priority.  We are committed to ensuring that you are happy with every service that you receive.  We welcome the opportunity to adjust things more to your liking at our own expense.  Your stylist would love to do the adjustment.  If you are more comfortable with a different stylist, we are happy to accommodate your needs.  We always thank you for your honesty and for the opportunity to serve you better.

Come on In!

Weekdays T-F
10AM - 8PM

Weekends Sat.
10AM - 6PM

Parking
For your parking convenience there is free parking along State Street in front of the salon as well as along Herbert Avenue, which is south of the salon.

Contact Us!

Phone
(801) 355-0235

Address
1010 South State Street
Salt Lake City, Utah 84111